Fees & Policies

Mission Statement

  • We aim to provide the highest standard of patient care whilst incorporating a holistic approach toward diagnosis and management of illness
  • We are committed to promoting health, wellbeing and disease prevention to all patients
  • We do not discriminate in the provision of excellent care and aim to treat all patients with dignity and respect
  • We believe providing safe and effective health care is one of the cornerstones to a healthy community

Fees

Consultations

We Bulk Bill Health Care Card holders, Disability and Aged Pension Card holders, Veteran Affairs Card holders and children under the age of 16 for all consultations. Consultations without these discount services are privately billed and payment is required on the day. 

Billing remains the discretion of the treating doctor.

Workers Compensation and Motor Vehicle Accident accounts are to be paid for by the patient until liability has been accepted in writing from the insurance company stating a valid Claim Number.

Fees apply for other services such as Medicals and Vaccines. Please ask our friendly reception staff for more information.

Procedure Fees

All procedures are privately billed. Prices will be explained at the consultation, with Pension and Health Care Card holders receiving a discounted rate.

There may be a small charge for consumables in the treatment room or dressings so that we can use the best ones for your needs.

These fees are not claimable from Medicare and are required to be paid on the day.

Policies

Consultations

Consultation is by appointment; however urgent cases will be triaged and seen on the day. For appointments please phone: (08) 9493 3146.

Booking a long appointment; If you require an insurance medical, review of a complex health problem, counselling for emotional difficulties, or a second opinion, please ask the receptionist for a longer appointment when you book.

If more than one member of your family needs to see the doctor at the same time, please ensure you book a separate appointment time for each family member and don’t forget to bring along all relevant letters, x-rays and test results from other doctors.

Cancellations

Please remember that time is valuable to all of us. If you fail to attend an appointment without warning or explanation, this practice may not be able to offer you booked appointments in the future. A fee may apply.

Workers Compensation and Motor Vehicle Accidents

These accounts are to be paid for on the day, by the patient. Once your claim has been accepted, you can then claim the amount back from the insurance company. We do not send accounts to the employer but will forward them to the Insurance Commission or insurance company when liability has been accepted in writing.

Home Visits

Home Visits during normal hours are available at the discretion of the doctor. If the need is urgent and our doctor is unable to make a home visit, it is possible for the surgery to arrange for a locum doctor to attend. Please call the surgery to arrange this on (08) 9493 3146.

For afterhours home visits please ring the locum directly on (08) 9321 9133.

How to Access your Medical Records

You have a right to access your personal information. To do so, a written request should be addressed to the Practice. Proof of identity will also be required to ensure that personal information is provided only to the correct individual or organisation.

Practice Nurses and Allied Health Providers

We have a Registered and Enrolled Nurse working alongside our General Practitioners. We also have visiting Allied Health Professionals who are a Podiatrist, Psychologist, Physiotherapist and Dietician. You will require a referral which your Doctor can provide for you providing you with the contacting details to arrange your appointment. Also onsite we have Clinical Labs.

Appointments

Online appointment bookings are available via the practices website www.flmc.com.au or over the phone (08) 9493 3146. Urgent cases are seen on the day. Booking a long appointment is important for more complex problems – insurance medical, health review, counselling, a second opinion, etc. This may involve a longer wait. Please bring all relevant information. Please notify us if you are unable to attend an appointment, well in advance. If more than one person from your family wishes to see the doctor at the same time, please ensure a separate appointment is made for each family member.

Complaints

If you are unhappy with any aspect of our care, please feel free to talk to your doctor or the practice manager.

We believe problems are best dealt with within the practice, but if you are still dissatisfied you may contact the Health and Disability Services Complaints Office on Phone: (08) 6551 7620

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